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Frequently Asked Questions

01

Do you record the Speeches and Vows?

Yes, We record anything that requires to be close up on vocals with our assorted audio equipment. We connect with your DJ for speeches and we have small audio recorders for the groom and officiant during the ceremony.
02

How long will it take to get my film back?

On average it takes approximately 2-4 months to get your video back. It is all based on the season schedules. We spend an average of 8-12 hours on a wedding day recording the day. With all that footage, audio syncing, color correcting it takes a while to do.
03

What do I get after the films are completed?

With Art and Film, you receive one Crystal Drive with your digital films on them. From there, you can distribute however you feel (send to your family, upload to dropbox, etc.). Extra Crystal Drives are available at an extra cost. If you book the Love package, you also receive the Crystal Drive, but you also receive one of our Film Albums as well.
04

Why can't you use the song from our first dance?

Although, we would love to use your first dance song, we can not. Songs we use on our films are licensed through a few sources. Most songs that are used as first dance songs are copyrighted material. And we would love to continue being in business to help future couples remember their day.
05

Why do you require a Non-Refundable Retainer and Contract for your service?

It is quite simple, it shows that you are serious about hiring us, it also allows us to book and hold your date for only you.
06

Do you get along with our wedding vendors?

Of course we do. Two weeks before your wedding day, we reach out to the photographer, DJ or coordinator. These are the vendors we work with the most. Your photographer is the one in charge and I follow suite to how he/she is taking photos. To maximize efficiency, we will ask for things in between shots or coordinate with your photographer on situations where we need to work together.
07

Do you shoot anything else besides weddings?

We have. We are more than excited to shoot promo videos for corporate clients. Including Realtors, Manufacturing, or any other corporate videos.
08

Do we need to feed you?

We do ask that you provide a meal for us at the reception. It is a long day without eating anything and dinner is usually a break for us.

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